Direct Concierge
Get in Touch with Our Studio
Whether you have inquiries regarding customized wood finishes, trade pricing, or white-glove delivery, our design specialists are here to assist.
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How Can We Help Your Space?
SoHo Flagship Showroom
482 Broome Street, Suite 400
New York, NY 10013, United States
Direct Phone & Concierge
+1 (212) 555-0148
Toll-free across North America
Email Addresses
General: contact@homedecorviora.org
Orders: support@homedecorviora.org
Showroom Hours
Monday – Friday: 9:00 AM – 7:00 PM EST
Saturday – Sunday: 10:00 AM – 5:00 PM EST
Quick Answers
Common Concierge Questions
Everything you need to know about delivery, materials, and care.
Standard ground accessories (lamps, ceramics, textiles) ship via FedEx or UPS within 24 to 48 hours and arrive in 3–5 business days. Heavy furniture pieces (sofas, beds, dining tables) include complimentary inside room placement and debris removal, scheduled at your convenience.
We want you to live with your pieces in your own natural lighting. If within 30 days of delivery you feel the scale or tone isn't harmonious with your space, contact support@homedecorviora.org for a full refund and prepaid return pickup.
Yes. Qualified interior designers, architects, and staging professionals enjoy 20% off all catalog items, dedicated account concierge support, custom timber finishes, and reserved studio inventory.
Our hardwoods are protected with organic matte plant oils that resist stains while allowing the wood grain to breathe. Dust weekly with a soft dry microfiber cloth. Avoid harsh chemical polishes or silicone-based sprays.